COVID 19 Updates – February 2nd, 2021
We are pleased to share that we have resumed normal business hours and appointments after a few weeks of reduced staffing due to COVID 19 exposures. All of our staff members either have tested negative or have completed appropriate quarantine times as recommended by the CDC. Those that became symptomatic are now much improved! We greatly appreciate all your love and patience with us as we navigated through this stressful time. We are excited to be back to work with each other and our amazing clients and patients!
The staff and doctors of Sunrise Pet Clinic
January 10, 2021
Dear Sunrise Pet Clinic Clients and Patients,
Our continued and diligent efforts to mitigate the spread of COVID-19 kept our team safe through all of 2020. Unfortunately, we are sad to inform you that, like so many others, we have been affected in the new year. Some of our employees have recently tested positive for Coronavirus. It is likely that other team members have been exposed.
At this time, we are continuing services at limited capacity based on the healthy staff we have available. We hope to return to normal business on Monday, January 18th, 2021.
If your pet has an appointment scheduled this week, you will be contacted by a team member to discuss options of keeping your appointment or rescheduling.
While we are working with limited staffing, we will do our best to answer calls, voicemails, emails and refill prescriptions, but please expect longer than usual wait times. You can still pick up prescriptions or diets at our clinic during normal business hours. Please do NOT come in to our building. Call our clinic from your car when you arrive and we will take payment over the phone and bring items to your car.
If your pet is in need of urgent care but you are uncomfortable with our current situation, we recommend contacting an emergency clinic. Several options are listed below.
Your pet’s care and the safety of our clients and staff are all of the utmost importance. We appreciate your patience with us during this time.
The doctors and staff of Sunrise Pet Clinic
Urgent Care Options
We recommend you call ahead to verify your pet will be able to be seen and learn of current COVID19 policies.
Veterinary Specialty Center of Tucson – 520-795-9955
4909 N La Cañada Dr, Tucson, AZ 85704 (River Road and La Cañada Drive)
Southern Arizona Veterinary Specialty and Emergency Center – 520-888-3177
7474 E Broadway Blvd, Tucson, AZ 85710 (Broadway Blvd and Prudence Road)
Pima Pet Clinic – 520-327-5624
4832 E Speedway Blvd, Tucson, AZ 85712 (Speedway Blvd and Swan Road)
Civano Animal Hospital and Emergency Center – 520-600-7100
10425 E Drexel Rd, Tucson, AZ 85747 (Houghton and Drexel)
VCA Valley Animal Hospital and Emergency Center – 520-748-0331
4984 E 22nd St, Tucson, AZ 85711 (22nd Street between Swan and Craycroft)
COVID-19 UPDATES – October 1, 2020
Dear Sunrise Pet Clinic Family,
We hope you and your pets are well! Sunrise Pet Clinic continues to adapt our policies for everyone’s safety regarding Coronavirus. Our focus is always to provide the highest quality medical care for your pets. We must all remain healthy in order to continue to offer these services. Sunrise Pet Clinic is following these best practices to keep you and our team safe:
Physical Distancing – We are continuing to highly limit the number of people in our building. Please be aware that we are not taking clients into our examination rooms, as these rooms are not large enough for effective social distancing. We ask that clients remain in their car or our lobby (masked) while we bring pets into the clinic for appointments. We can communicate via phone everything we would normally discuss in person during your appointment. Our veterinarians can email you with estimates, exam findings and home care instructions. If you are visiting our clinic to pick up items like medications or food, please call from your car and we will deliver items to you curbside.
Payments – We greatly prefer accepting CREDIT or DEBIT card payments at this time. These payments can be done over the phone or with our mobile credit card reader that is disinfected frequently throughout the day. We are unable to make change for cash at this time. Any change owed will be added as a credit to your account.
Nose and Mouth Coverings– Our staff members are wearing nose and mouth coverings around clients and each other as directed by CDC. Please wear a mask when talking to our staff, even from your car. Masks will be required in our lobby.
Disinfecting – We always strive to keep our little clinic super clean. As always, rooms are cleaned and examination surfaces disinfected between patients. We have increased cleaning of other surfaces that humans touch such as door knobs, benches, and counter tops. Our staff members wash their hands between each patient they handle.
Avoiding others who are sick – Of course, our staff is following CDC recommendations for self-quarantine if they are sick or have been exposed to someone who is. If you are not feeling well, have a fever, or visible signs of illness, or have been exposed to someone who is not feeling well, please call or email and we will reschedule your appointments as appropriate. If your pet needs to be seen, we ask you arrange for a friend or family member to bring them to our clinic instead. We can also arrange doctor consultations by phone or email too.
Unavoidable staffing changes or shortages may occur. Please have patience with us if you experience longer than normal phone call holds or message responses. We will adapt as quickly as we can to continue to provide the best care possible for you and your pets!
We will also keep you informed as the situation and our policy changes.
Good health to you and families,
Sunrise Pet Clinic